Matrix Healthcare Solutions – Privacy Policy
Scope
This Privacy Policy applies to all individuals whose personal information is collected and processed by Matrix Healthcare Solutions in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”), all national laws implementing GDPR, and any future legislation governing personal data protection.
Responsibilities
Matrix Healthcare Solutions’ Data Protection Officer (DPO) is responsible for ensuring this Privacy Policy is accessible and understood by all individuals before we gather or process their personal data.
Every member of Matrix Healthcare Solutions’ team who engages with clients or other data subjects is responsible for highlighting this notice and ensuring appropriate consent is obtained where necessary.
Who We Are
Matrix Healthcare Solutions is dedicated to protecting your privacy and handling your personal information responsibly and transparently. As we collect and determine how your information is used, Matrix Healthcare Solutions acts as a Data Controller. When we use that information to deliver our services, we also act as a Data Processor.
We collect personal data solely to understand your needs and deliver the healthcare support services you request. If you contact us or express interest in our services, we only use the information you provide to respond, assess your requirements, and deliver a tailored service.
You can contact our DPO or data protection representatives at: info@matrix-healthcare.com
Information We Collect
Matrix Healthcare Solutions processes personal information to understand your requirements and deliver our services effectively.
- We may collect the following information:
- Full name
- Business or professional email address
- Registered or correspondence address
- Contact telephone number
- Details regarding your service requirements
How We Collect Data
We gather personal information through:
- Telephone conversations
- Email communications
- Contact forms or service enquiries
How We Use Your Information
Your personal data may be used to:
- Respond to your enquiries and provide requested services
- Manage and administer the services you enter into with us
- Contact you with updates or marketing communications (only if you have opted in)
Legal Basis for Processing
We process your personal data under the following lawful grounds:
- Contractual necessity: To fulfil our service obligations when you engage Matrix Healthcare Solutions
- Legal obligation: To retain certain data for tax, accounting, or regulatory requirements
- Legitimate interests: To provide you with information about services relevant to your enquiry or engagement
Consent
Where consent is required, we will always provide clear information on how your data will be used and obtain explicit agreement before processing.
You may withdraw consent at any time by emailing: info@matrix-healthcare.com
Disclosure of Your Information
To deliver our services, Matrix Healthcare Solutions may occasionally need to share your personal data with trusted third parties. We will never share your information without a valid purpose, and we will only do so with your consent unless required by law.
Data Retention
Matrix Healthcare Solutions retains personal information only for as long as required to fulfil the purpose for which it was collected, or as required by applicable laws and industry regulations.
If your details are held for marketing purposes, we may retain them longer—but you will be notified and may opt out at any time by emailing info@matrix-healthcare.com
Your Rights
Under GDPR, you have the right to request information about the personal data we hold about you, including:
- What data we hold
- Why it is being processed
- How long we will keep it
- Who it may be shared with
- The source of the data (where not collected directly from you)
- Correction of incomplete or inaccurate information
- Erasure or restricted processing of your data where applicable
Before acting on any request, we may require proof of identity to protect your privacy and security.
Data Security
Matrix Healthcare Solutions takes data security seriously. We use robust technical and organisational measures—including encryption, secure systems, and controlled access—to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction.
Cookies
Our website may use cookies to enhance user experience. Cookies allow our site to tailor content to your preferences and analyse web traffic.
We use analytics cookies to understand which pages are most useful to visitors and improve our website accordingly. These cookies do not give us access to your computer or personal information beyond the data you choose to share.
You can choose to accept or decline cookies in your browser settings. Declining cookies may limit certain website functionality.
How to Make a Complaint
If you have concerns about how Matrix Healthcare Solutions processes your personal data, or if you wish to raise a complaint, you may contact our Data Protection Officer:
Data Protection Officer
Matrix Healthcare Solutions
23S46 Mereside
Alderley Park
Alderley Edge, Chesire, SK10 4TG
United Kingdom
Tel: +44 (0) 1625 238 630
Email: info@matrix-healthcare.com
You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).