Intelligence

Why does quality matter?

Background

Within the pharmaceutical industry, quality is often viewed as a regulatory requirement – a tick box exercise. In reality, the importance of quality reaches far beyond this.

The importance

  • Patient Safety – This is the bottom line. A strong focus on quality protects public health and ensures every medicine delivered to patients is safe, reliable and effective.
  • Trial Outcomes – High-quality medicinal products are essential in clinical trials. Using reliable, well controlled materials ensures the data collected is robust, creating a strong foundation for the development of new, innovative and impactful medicines.

Industry challenges

  • Regulatory Compliance – As we know, the pharmaceutical industry is heavily regulated. Laws and guidance are constantly evolving, and can often differ across territories. Maintaining compliance in this complex global environment requires adaptability, attention to detail, and deep regulatory knowledge.
  • Company Policies – Quality systems must reflect how a business truly operates. Poorly designed procedures undermine daily activities and lessen control. Equally, poor adherence to well established procedures can cause similar issues.

Our solution

  • Certifications

    Matrix holds Good Distribution Practice (GDP) certificates from both the HPRA and MHRA, and in January 2025 achieved the ISO 9001:2015 Quality Management Systems certification.

  • Systems

    Our comprehensive, global electronic Quality Management System supports proactive risk management, as well as responsive event handling, tailored to the environment in which we operate.

  • Expertise

    At Matrix we actively monitor regulatory updates – not only in the UK and EU, but worldwide. This ongoing vigilance ensures we stay ahead of evolving requirements, and remain GDP compliant in all territories in which we operate.

  • Culture

    Quality at Matrix is everyone’s priority. Whilst 25% of our employees work directly in the quality department, every team member plays a role in upholding our standards, and contributing to continual improvement of our systems.

At Matrix, quality permeates all areas of the business; it is deeply embedded in who we are, and what we do. Ultimately, this ensures every medicine we deliver is safe, effective and reliable for the patient.
Harriet Burns | Quality Compliance Associate | Matrix

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